Richardson Cleaning

Service Agreement and Policies

Richardson Cleaning reserve the right to make any changes to any part of this service agreement without giving any prior notice.

Richardson Cleaning shall perform cleaning services and provide all necessary equipment and materials to perform the cleaning duties.

By contracting Richardson Cleaning services by telephone, e-mail, or our website the client accepts and agrees to Richardson Cleaning service agreement and policies.

Office Hours and Cleaning Hours
Office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.
Cleaning hours are Monday through Friday, starting as early as 6:30 a.m. with the last residential client of the day scheduled to start at 3:00 p.m. Commercial clients will not be scheduled to start after 10:00 pm.

Holiday and Office Closings
Richardson Cleaning observes the following holidays:
• New Year’s Day
• Good Friday
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day
If a routine cleaning falls on one of the holidays above, we will contact the client in advance to reschedule. For all other holidays not listed, Richardson Cleaning will be open and our cleaning technicians will arrive to perform the scheduled cleanings.

Estimated Arrival Time
We will discuss an arrival window with you when scheduling your cleaning. If you wish to be present during the cleaning visit, we require a 15-30 minutes arrival window.

Your Cleaning Technician(s) will arrive anytime within your scheduled arrival window. You are expected to be present or have made arrangements for us to gain access to your home or commercial property within your scheduled arrival window. Failure to do so may result in having to cancel or reschedule your visit. If we are required to cancel your scheduled cleaning while we are at your property, Richardson Cleaning will assess a cancellation fee of $25.

Tardy Arrival Time
Many things can affect our schedules, such as cancellations, lockouts, etc. If we happen to be running late to your appointment you will be contacted as soon as possible and provided with a new expected time of arrival.

Inclement Weather
Richardson Cleaning makes every attempt to arrive on time for all scheduled cleanings. However, there will be times that weather will not permit our cleaning technician(s) to safely arrive to your home or commercial property. We will contact you as early as possible to reschedule cleaning appointments that may need to be canceled due to inclement weather with no charge to the client.

Entry to Your Home or Commercial Property
For recurring service, our preference is to have a key to your home or commercial property or an entry access code. We take extreme measures to protect each key. If you have an alarm system at your home you can give instructions on its operation.

When Richardson Cleaning is required to return keys to a client, we do not return keys by mail. Keys must be hand delivered in person to the client.

Repair Payments Policy/Terms
Clients that contract repair services are required to remit a deposit of 25% of the total cost of any work $200.00 and over upon the electronic acceptance of work estimate. For any work over $1,000.00, the remaining balance will be broken out into a payment schedule of 25% increments, with the final 25% due upon completion of the work. If the client cancels a job for any reason within 2 days/48-hours prior to start date, the client will receive a 100% refund of their deposit. If the job is canceled after 2 days/48-hours, the client will be charged a $100.00 cancellation fee. Please note: If a job is canceled after 2 days/48-hours prior AND custom materials are ordered or purchased by Richardson Home Improvement & Repair, LLC (the contractor) (i.e., mixed paints, wood flooring, specific cut tiles/countertops, etc.), the client’s deposit is NON-REFUNDABLE. Once the work has begun, if the client stops the job for any reason, you will be given a pro-rated invoice charging for work already started.

One Time Cleaning Payment Policy/Terms 
Clients are required to prepay for their cleaning services through their client portal, email or text. Richardson Cleaning accepts the following payment methods: Visa, MasterCard, Discover and American Express. We require a credit card on file to guarantee your cleaning appointment. Payment is due a minimum of 2 days/48-hours prior to date of service. Note: We require a 24-hour notice for all cancellations or rescheduled cleanings. If a cleaning is cancelled or rescheduled within 24 hours of the appointment date, a $25.00 late cancellation fee will be automatically billed to the card.


Reoccurring Cleaning Payment Policy/Terms
Clients are required to remit payments a minimum of 24-hours prior to the appointment date.  Late payments directly impact last-minute schedule changes and cancellations. All payments received after your scheduled cleaning date are considered late, your next invoice will be assessed a late payment fee of $15.00.

Reschedule At: Cleaning Customer Service Form

Please note: In an effort to remain green all invoices, sales receipts and any other documentation are sent electronically.

Employees
All employees go through detailed training to learn every aspect of the Richardson Cleaning standard. They know what is required and what is expected on every cleaning visit. For your protection and peace of mind all employees undergo a nationwide background check, reference check, and drug screening during the hiring process. All employees are covered under our workers compensation policy, liability insurance and bond.

Insurance Coverage
Throughout the duration of any agreements/contracts, any extensions and/or renewals thereof, Richardson Cleaning, at its sole cost, shall maintain at least the minimum amounts of coverage set by the State.

Prohibited Conduct.
The Richardson Cleaning’s employees are prohibited from use of telephones, nor be allowed to bring visitors into the building while performing services.

Additional Charges
If you require extra services or additional cleaning on your scheduled cleaning day, please contact us 48-hours in advance in order that we may allow the extra time needed at your home or commercial property. We can give you a quote for the additional services.

Clients may be assessed an additional charge if additional services are requested or if their scheduled cleaning requires more time to complete and it effects other Richardson Cleaning scheduled appointments. The clients will be billed for services at the time of request.

Coupons and Discounts
Richardson Cleaning only honors valid coupons and promotion for our clients on cleaning services from our business only. We do not honor our competitor’s coupons or promotions. If cost is a concern, please call our office to further discuss.

Late Payment
Payment is due a minimum of 2 days/48-hours prior to date of service. A $25.00 late payment fee per cleaning will be added to your next billing invoice.

Your Cleaning is Guaranteed
We guarantee the cleaning we provide. If we did not clean an area to the client’s satisfaction, please contact us within 24-hours after your cleaning. We will schedule a
re-cleaning appointment at no cost to you. After the re-cleaning, if you still have concerns, we will meet with you again to discuss. Please submit ALL cleaning concerns/issues/ appointment request through: Cleaning Customer Service Form

Refunds
Richardson Cleaning works very hard to make sure all of our clients are satisfied with the services rendered. If a client is not satisfied or wishes to discontinue service, we cannot offer refunds. We offer a Guarantee on all our services; if a task was not completed to your satisfaction or was missed during our visit, simply contact the office and we will schedule a day and/or time to return to your home or business to re-clean the area or complete the task with which there was dissatisfaction at no additional cost to the client.

Price Adjustments
We reserve the right to issue rate increases at any time. You will be notified when or if this occurs. As the needs or conditions of your home or commercial property changes you may receive a price increase. Prices for your regular cleanings are guaranteed for the duration of 6-months. If a client discontinues and reinstates service with Richardson Cleaning after a period of 3-months the original price is not guaranteed, and a new rate may be given.

Rescheduling – 24 Hour Notice Required
We are happy to reschedule your appointment. Use our quick and easy online form. There is no charge for rescheduling however, we require a full 24-hour notice to cancel your appointment without penalty. Unfortunately, if you reschedule your cleaning less than 24 hours from the appointed date, a $25.00 fee will be billed to the credit card on file or on your next invoice.

Please submit ALL cleaning rescheduling request through: Cleaning Customer Service Form

Tipping
Richardson Cleaning never requires tipping, but clients may show their appreciation by tipping. Tips may be given directly to the cleaning technician(s). We acknowledge tipping as a special thank-you for our hard work. Also, leaving us a note of appreciation means so much to us. We sincerely appreciate your business!

Parking
If there is no free public parking within 1 block radius of your home or commercial property, you the client are responsible for providing our cleaning technicians with any one of the following (which must be within a 1 block radius); 1) a permitted parking space (personal or public), 2) a valid parking permit, or 3) cover all parking fees incurred while cleaning your home or business. If a parking spot cannot be found within a 1 block radius by the cleaning technician nor provided by the client within a 15 minute window, your appointment will be cancelled or rescheduled.


Pets
We are pet-friendly but appreciate your help in making sure pets are secured and safe on cleaning days. Our office should be made aware of any special requirements in safeguarding your pet(s).

For health reasons we have instructed our staff to leave certain items and/or areas untouched; pet homes/beds, litter boxes, vomit, and/or fecal matter. Our cleaning technicians are advised to clean around these areas. If your pet has an accident, it will be your responsibility to clean it up.

Your Valuables
If you have valuables or heirlooms, including but not limited to, any irreplaceable, collectable or expensive objects, it’s preferred that these items are secured and put away to avoid potential accidents. You are responsible for letting us know of any valuables that you prefer we not clean or handle. Please secure money, credit cards and check books, as well. We are not responsible for missing currency.

Work-site Inspections
The client shall make any investigation, as it deems necessary, to the performed service by Richardson Cleaning including, but not limited to, Project Sites inspections, and to certify that Richardson Cleaning can perform the repair and/or cleaning services in strict compliance with the terms and conditions herein.

Broken/Damaged Items
Richardson Cleaning must repair any damage to the building or personal property attributable to acts and/or omissions of Richardson Cleaning, its employees, sub-contractors and/or anyone acting on behalf of, or otherwise attributable to Repair Services and/or Cleaning Services, except to the extent such damage is attributable to the negligence of the client.

Permits and Licenses. Richardson Home Improvement & Repair, LLC shall obtain all licenses, insurances and any other requirements required by law.

We train our staff to take extra care with your belongings, however, regrettably and although not common, from time to time something may be broken or damaged. If there is an item that is believed to be damaged by one of our cleaning technicians, it must be reported to the company within 24-hours from the completion of the service in efforts to properly investigate the issue. If we damage anything during the service being provided, we will notify the customer as soon as possible. In the event an item is damaged or broken, we reserve the option to repair or replace the item. We cannot take responsibility for items that were broken because they were not properly attached or secured (for example, a hanging picture that was improperly attached to the wall or an item that is propped against a surface).

Lifting & Climbing & Bending
Our employees are very important to us, and we are determined to keep them safe. Our cleaning technicians do not climb higher than a 3-ft 2-step ladder, move or lift items heavier than 20 lbs, move sofas/dressers/beds/heavy furniture or clean floors on their hands and knees with the exception of bathroom floors. These types of activities put our cleaning technicians in danger of back injuries or other potential injuries or could even damage something in your home or business.
However there might be times when you want us to move furniture (i.e., tables, small chairs, etc.). In these cases, we are not responsible for breakage due to aged/old or faulty manufacturing nor are we responsible for any damage moving these items may cause to your floor.
The cleaning technicians will not move furniture that contain electronics.
The cleaning technicians will not pull out any appliances (i.e., a stove, fridge, washer/dryer). However, if the client moves these items prior to the cleaning visit to allow access we would be more than happy to clean the exposed areas. The client is responsible for putting the appliances back into its proper place, as well.

Our Cleaning Technicians WILL NOT:
• Work without shoes or bare-feet. Technicians will use shoe covers
• Perform remediation services; Technicians will not clean or remove blood or any bodily fluids, fire or water damage, or mold.
• Service a home with ANY insect infestation (including seasonal). In the event that an infestation is identified, the cleaning staff will leave the property. You will be contacted immediately.
• Clean the interior of curio cabinets (will only feather dust exterior); The cleaning technicians will not move books, knick-knacks, figurines, china and items that clutter surfaces.
• Provide any pet or children-related services, nor empty diaper pails.
• Clean/Shampoo carpet
• Clean Chandeliers that cannot be accessed by using a 3-ft 2-step ladder
• Provide stain removal
• Wash walls (we spot clean only)
• Clean exterior of windows above ground level
• Remove Paint
• Service outdoor areas
• Clean areas above the reach of our 3-ft 2-step ladder
• Clean Animal waste or litter
• Move or lift items over 20lbs

In-Home and Commercial Property Climate Control
In-home temperatures should be comfortable prior to the start of service. Under no circumstances will services be performed in an environment that isn’t physically comfortable for labor. This includes, but is not limited, to extreme heat or extreme cold. In the event that your appointment is cancelled due to uncomfortable temperatures within your home or commercial property you will be charged a $25 cancellation fee.

Privacy
Richardson Cleaning takes privacy very seriously. We at no time will share any customer information with ANY outside source.

To the fullest extent permitted by law, Richardson Cleaning shall indemnify, defend, and hold harmless its employees, officials, officers, and agents from loss or damage, including, but not limited to, attorney's fees, and other costs of defense by reason of actual or alleged violations of any Law, all injuries, deaths, damage to property, suits, claims, liens, lien rights, judgments, liabilities, costs and expenses, which may arise directly or indirectly from the Cleaning Services and/or any Repair Work provided hereunder. This obligation shall survive the expiration and/or termination of this Agreement.

NOTE: When a client accepts an estimate or makes a payment, each time there are accepting and agreeing to comply with the terms of the Richardson Home Improvement & Repair, LLC (RHIR) and Richardson Cleaning service agreement and policies.

The agreement is between the contractor and client until the client provides not less than 2-weeks prior written notice of termination to Richardson Cleaning.

Last Updated on 5/14/2023